Privacy Policy & User Data Protection

1. Introduction

At BirthWell we are committed to protecting your privacy and personal data. This policy explains how we collect, use, store, and protect your information in compliance with Bahrain's data protection laws and international best practices.

2. Information We Collect

Personal Information

• Identity Data: Name, date of birth, nationality, Estimated Due Date

• Contact Data: Email address

• Financial Data: Payment information, billing details

• Health Data: Medical conditions relevant to class participation (with consent)

• Technical Data: IP address, browser type, device information

How We Collect Information

• Direct Collection: Forms, bookings, communications

• Automatic Collection: Website cookies, analytics

• Third Parties: Payment processors, marketing platforms

3. How We Use Your Information

Primary Purposes

• Service Delivery: Processing bookings, conducting classes

• Communication: Booking confirmations, schedule changes, newsletters

• Payment Processing: Handling transactions and refunds

• Safety: Ensuring appropriate class placement and emergency contacts

• Legal Compliance: Meeting regulatory requirements

Marketing Communications

• Send promotional emails about new classes (with consent)

• Share relevant educational content

• Notify about special offers and events

• You can opt-out at any time

4. Information Sharing

Third-Party Partners

We share limited information with trusted service providers:

TAP Payment Gateway

• Purpose: Processing payments securely

• Data Shared: Payment information, transaction details

• Privacy Policy: https://www.tap.company/en-bh/privacy

Zoho One Business Suite

• Purpose: Customer relationship management, communications

• Data Shared: Contact information, booking history, communications

• Privacy Policy: https://www.zoho.com/privacy.html

Legal Requirements

We may disclose information when:

• Required by Bahrain law or regulation

• Necessary to protect our legal rights

• Required for health and safety emergencies

• Ordered by court or government authority

No Commercial Sharing

• We do not sell your personal information

• We do not share data for others' marketing purposes

• We do not rent customer lists to third parties

5. Data Security

Protection Measures

• Secure Storage: Password-protected systems within Zoho

• Encryption: Sensitive data encrypted in transit and at rest

• Access Controls: Limited access on need-to-know basis

• Regular Updates: Security systems regularly updated

• Staff Training: Team trained on data protection practices

Data Breach Response

• Immediate containment and investigation

• Notification to authorities within 72 hours if required

• Individual notification if high risk to rights and freedoms

• Remedial actions to prevent recurrence

6. Your Rights

Under Bahrain law and international standards, you have the right to:

Access Rights

• View Your Data: Request copy of personal information we hold

• Data Portability: Receive data in commonly used format

• Correction: Update inaccurate or incomplete information

Control Rights

• Consent Withdrawal: Withdraw consent for processing

• Marketing Opt-Out: Unsubscribe from promotional communications

• Restriction: Limit how we use your information

• Deletion: Request removal of your data (subject to legal requirements)

Exercise Your Rights

Contact us using details below to exercise any rights. We will respond within 30 days.

7. Data Retention

Retention Periods

• Active Customers: Data retained while relationship continues

• Inactive Customers: Contact data retained for 3 years

• Financial Records: Retained for 7 years per Bahrain commercial law

• Health Information: Retained for 5 years or as legally required

Secure Disposal

Data is securely deleted or anonymized when retention period expires.

8. Cookies & Website Analytics

Cookie Usage

• Essential Cookies: Required for website functionality

• Analytics Cookies: Help improve website performance

• Marketing Cookies: Used with your consent for targeted content

Managing Cookies

You can control cookies through browser settings or our cookie preference center.

9. International Transfers

If data is transferred outside Bahrain, we ensure:

• Adequate protection through contractual safeguards

• Compliance with Bahrain data protection requirements

• Your rights remain protected

10. Children's Privacy

• We do not knowingly collect data from children under 13 without parental consent

• Parent/guardian consent required for minors (under 18) in classes

• Special protection for children's data

11. Contact Information

Data Protection Queries

Email: hello@birthwell.me

Phone: +973 3350 8822

Address: Office number 819 building No. 2420 Road 2831, Seef 428,BH

General Inquiries

Email: hello@birthwell.me

Phone: +973 33 508822

12. Policy Updates

• We may update this policy to reflect legal or operational changes

• Significant changes will be communicated via email or website notice

• Continued use constitutes acceptance of updated terms

• Previous versions available upon request

13. Complaints

If you believe we have not handled your data properly:

• Contact us directly using details above

• File complaint with Bahrain's relevant data protection authority

• Seek legal advice if necessary

Last Updated: 15 September 2025

---

These policies are governed by the laws of the Kingdom of Bahrain and comply with applicable data protection regulations.